1. Cancellation Notice:

   a. Clients are required to provide a minimum of 24 hours' notice for any appointment cancellations or rescheduling.

   b. Failure to provide the required notice may result in a cancellation fee.

 

2. Cancellation Fee:

   a. If a client cancels or reschedules an appointment with less than 24 hours' notice, a cancellation fee may be charged. Deposit is also non-refundable. 

   b. The cancellation fee will be a percentage of the total service cost, typically ranging from 50% to 100%.

   c. The cancellation fee will be determined based on the specific circumstances and at the discretion of the salon management.

 

3. Late Arrivals:

   a. Clients who arrive late for their scheduled appointment may have their service time reduced to accommodate other clients.

   b. In cases where the delay is significant, the salon reserves the right to reschedule the appointment and apply the cancellation fee.

 

4. No-Show Policy:

   a. Clients who fail to show up for their scheduled appointment without any prior notice will be considered a "no-show."

   b. No-show clients may be charged the full service cost as a no-show fee.

   c. Repeat no-shows may result in the client being required to prepay for future appointments or being refused future bookings.

 

5. Emergency Situations:

   a. In the event of an unforeseen emergency or illness, clients are requested to inform the salon as soon as possible to reschedule their appointment.

   b. The salon management will consider emergency situations on a case-by-case basis and may waive the cancellation fee.

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6. Communication:

   a. Clients are encouraged to communicate any changes or cancellations directly with the salon via phone or email.

   b. The salon will confirm any changes or cancellations made by the client to ensure proper record-keeping.

 

7. Exceptions:

   a. The salon management understands that unforeseen circumstances may arise, and exceptions to the cancellation policy may be made at their discretion.

   b. Exceptions may include extreme weather conditions, sudden illness, or other extraordinary circumstances.

 

8. Policy Awareness:

   a. The cancellation policy will be clearly communicated to clients during the booking process, on the salon's website, and through appointment reminders.

   b. Clients will be required to acknowledge and accept the cancellation policy when making an appointment.

By implementing this cancellation policy, the beauty salon aims to ensure efficient scheduling and provide fair treatment to both clients and service providers.

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9. Loc Extension Policy​

By confirming your Loc Extension Appointment with Msingi Wa Asili Salon, you (referred to as the ‘client’) acknowledge and agree to the following:

• The client agrees to pay 50% of the service charge before their appointment can be booked.

• The client agrees that the 50% deposit is non-refundable.

• The client agrees to a $50 Loc Extension consultation fee.

• The client agrees to pay the remaining balance on the first day of the actual service in person.

• The client agrees that this service may be multiday.

• The client will allow the Salon to apply necessary chemicals/ products as part of the service in my hair treatment.

• The client understand that the result of these products may vary from one person to another.

• The client agree that the hairstyle is final after the service.

• The client consents to the Salon to take photographs of the provided service. The client may request to have their face hidden with a face cover.

• The client consents to the Salon in terms of sharing the photograph to social media for marketing campaigns or testimonials.

• For loc extension services, there is a preselected amount of locs for a service. the client agrees that if their hair requires more than the initial agreement, there will be an additional charge for the extra locs.

• if for some reason, there are locs left after the preselected amount of locs for the service, the client will be given the extra locs for their own personal use.

• Mandatory 20% gratuity for stylist will be calculated as an additional charge to your service total.